Terms
MLC 4x4 – Terms of Service, Shipping, Returns & Warranty
These terms apply to purchases made from MLC 4x4, including purchases made through our website.
By placing an order with MLC 4x4, you agree to these terms. These terms operate alongside your rights under the Australian Consumer Law (ACL) and do not exclude, restrict or modify any rights or remedies that cannot legally be excluded.
Product Availability, Stock & Backorders
MLC 4x4 supplies products from a range of manufacturers, distributors and suppliers. Not all products displayed on our website are necessarily held in stock at our premises.
Products displayed for sale may be:
In stock with MLC 4x4; Available from one of our suppliers or distributors; Ordered from a manufacturer or supplier after your order is placed; On backorder or subject to an extended supplier lead time; or Unavailable or discontinued.
Unless specifically stated otherwise, the availability of a product on our website should not be taken as confirmation that the product is physically in stock at MLC 4x4 or immediately available from the supplier.
Supplier stock levels and estimated lead times can change without notice. In some circumstances, we may only become aware that an item is unavailable, backordered or discontinued after your order has been placed.
If an item is temporarily unavailable or on backorder, we will endeavour to obtain the product and fulfil your order as soon as reasonably possible.
Where we become aware of a significant delay, extended backorder or other availability issue, we will contact you with the information available to us. Depending on the circumstances, you may be given the option to:
Keep the order in place and wait for the product; Change to a suitable alternative product, with any price difference adjusted accordingly; or Cancel the affected item and receive a refund where applicable.
If a product has been discontinued, cannot reasonably be supplied, or becomes permanently unavailable after an order has been placed, MLC 4x4 may cancel the affected item and provide a full refund of the amount paid for that item.
Any estimated availability, dispatch or delivery timeframe provided by MLC 4x4 is an estimate only and may be affected by supplier availability, manufacturing delays, freight delays and other circumstances outside our reasonable control.
If you require a product urgently or need confirmation of availability before ordering, please contact MLC 4x4 before placing your order.
Product Warranty
All products sold by MLC 4x4 are covered by any applicable manufacturer's warranty and the consumer guarantees that apply under Australian Consumer Law.
Warranty periods and conditions vary between manufacturers and individual products.
MLC 4x4 stainless steel snorkels and airboxes are covered by:
12 months warranty on paint/coating; and 12 months warranty on structural components.
For products supplied by Dynamic Wheel Co, Maxxis, Ironman 4x4, PSR, Bilstein, Safari and other manufacturers or suppliers, applicable manufacturer warranty terms may vary.
If you need assistance with a warranty claim, contact MLC 4x4 and we can assist with the appropriate warranty process.
Nothing in these warranty terms excludes or limits any rights you may have under Australian Consumer Law.
Workshop Bookings, Cancellations & Changes
Workshop bookings reserve dedicated time in our schedule and may require parts to be ordered or allocated specifically for your vehicle.
We understand that plans can change. If you need to cancel, reschedule or make significant changes to your booking, please provide MLC 4x4 with at least 3 business days' notice before your scheduled booking date.
Where less than 3 business days' notice is provided, a cancellation or rescheduling fee of up to $100 may apply.
The fee may also apply where a customer fails to attend a confirmed booking without providing notice.
MLC 4x4 may waive the fee at its discretion where there are reasonable or exceptional circumstances.
Change of Mind, Returns & Cancellations
MLC 4x4 does not accept returns, refunds or exchanges simply because you have changed your mind, no longer want a product, selected the incorrect product, or supplied incorrect vehicle information.
Customers are responsible for ensuring products are suitable for their vehicle and intended application before placing an order. If you are unsure about fitment or suitability, please contact us before purchasing.
Deposits are generally non-refundable where stock has been specifically ordered, allocated or held for the customer, subject to any rights you may have under Australian Consumer Law.
Orders for specially ordered, custom-made or specifically sourced products generally cannot be cancelled for change of mind once the product has been ordered from our supplier.
This policy does not exclude or limit any rights or remedies that cannot legally be excluded under Australian Consumer Law, including rights relating to products that are faulty, damaged, incorrectly supplied, unsafe or otherwise fail to meet applicable consumer guarantees.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact MLC 4x4 as soon as reasonably possible at sales@mlc4x4.com.au.
Please inspect your order promptly after delivery and notify us of any visible damage or incorrect items as soon as reasonably possible.
We may request photographs, information about the issue and/or return of the product so the matter can be properly assessed.
Where a product is covered by a manufacturer's warranty, MLC 4x4 may work with the relevant manufacturer or supplier to assess and process the claim.
Nothing in this section limits your rights under Australian Consumer Law.
Delivery & Freight
MLC 4x4 offers flat-rate shipping on many products. Our standard shipping rates are intended to service metropolitan areas and many regional and rural locations.
Freight costs can vary significantly depending on delivery location, product dimensions, weight and the type of goods being shipped. As a result, the shipping price calculated at checkout may not cover some remote, rural or difficult-to-service locations.
Where the actual freight cost is materially higher than the amount charged at checkout, MLC 4x4 may contact you before dispatch with a revised freight quote.
You may then choose to:
Accept and pay the additional freight amount; or Decline the revised freight quote and cancel the affected order for a full refund, including the shipping amount paid.
Large, bulky or heavy products, including products requiring pallet freight, may incur additional freight charges.
Some products may be collection only because of their size, weight, dangerous-goods classification or freight requirements. Where applicable, this will be communicated before dispatch.
Delivery and freight timeframes are estimates only. Actual delivery times may vary due to carrier delays, supplier delays, weather, remote delivery locations and other circumstances outside MLC 4x4's reasonable control.
MLC 4x4 is not responsible for carrier delays outside our reasonable control, but we will provide reasonable assistance where there is an issue with a shipment.
Collection
Orders may be collected from:
MLC 4x4 7 Charles Street Allenby Gardens SA 5009
Select Pick Up / Collection at checkout where available.
We will contact you when your order is ready for collection. Please do not attend for collection until you have received confirmation that your order is ready.
Product Fitment & Customer Responsibility
Customers are responsible for providing complete and accurate vehicle information when ordering, including where relevant the vehicle's make, model, year, series, engine, drivetrain and modifications.
Where a product is selected or ordered based on inaccurate or incomplete information supplied by the customer, MLC 4x4 is not responsible for incorrect fitment resulting from that information, subject to Australian Consumer Law.
Vehicle modifications may also affect product compatibility. If your vehicle has been modified or you are unsure whether a product will fit, please contact MLC 4x4 before ordering.
Product photographs, illustrations and descriptions are provided to assist with product identification. Manufacturers may make minor changes to product design, packaging, specifications or appearance from time to time.
Pricing & Website Errors
MLC 4x4 takes reasonable care to ensure product descriptions, pricing and other information displayed on our website are accurate.
Occasionally, pricing, product information, specifications, freight calculations or other website information may contain an error.
If we identify a material pricing or product information error after an order has been placed, we will contact you before fulfilling the affected item. You may choose whether to proceed at the correct price where applicable or cancel the affected item for a refund.
Nothing in this section affects your rights under Australian Consumer Law.
Privacy
MLC 4x4 collects personal information reasonably required to process and fulfil your order, including your name, contact details, billing information and delivery address.
We do not sell your personal information.
Payment card details are processed securely by our payment provider, Stripe. MLC 4x4 does not store or have access to your complete payment card details.
Personal information may be provided to freight companies, payment providers, manufacturers, distributors, suppliers and other service providers where reasonably required to process or fulfil your order, provide services, or deal with a warranty, return or delivery matter.
Contact
MLC 4x4 7 Charles Street Allenby Gardens SA 5009 South Australia
Email: sales@mlc4x4.com.au Phone: 0425 609 184
By placing an order with MLC 4x4, you acknowledge that you have read and understood these terms, including our product availability, backorder, change-of-mind, freight and delivery provisions.
These terms are subject to Australian Consumer Law and do not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded.
Anything unclear, ring the workshop on 0425 609 184. We would rather answer a question before you order than after.